Return & Exchange Processing TimesUpdated 9 months ago

We endeavour to process your returns and exchanges in a timely manner. If you haven't yet heard from us, please follow these steps:

1. Enter your tracking number on the Australia Post website to ensure it has reached us. If your tracking says that the parcel has arrived, please allow up to 5 business days for your return or exchange to be processed.

2. If more than 5 business days have passed since your parcel arrived, please call us on 1300 443 784 or email us at [email protected] and a customer service representative will look into it for you.

NOTE: To avoid potential delays in receiving your refund, remember to include the completed returns form in your parcel.