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Returns & Exchanges

How do I return an item?

The returns process is super easy!. 1. Check that your item meets the conditions outlined in our Returns Policy. 2. Download and complete a returns card by clicking here. 3. Print a return label by clicking here, or purchase your own pre-paid bag fro

How do I exchange an item?

1. Check that your item meets the conditions outlined in our Returns Policy. 2. Download and complete this returns form, clearly indicating which item/s you have returned, and which item/s you would like to exchange them for. 3. Print a return label

Return Delivery Charges

All shipping costs will be the responsibility of the customer, and are non-refundable—except in cases where we have made a shipping error. Please do not write RTS (Return to Sender) on your parcel, as Australia Post will charge our account for your r

Return & Exchange Processing Times

We endeavour to process your returns and exchanges in a timely manner. If you haven't yet heard from us, please follow these steps:. 1. Enter your tracking number on the Australia Post website to ensure it has reached us. If your tracking says that t

Our Postal Address

Hunter Scrubs Returns. PO BOX 2349. Gateshead NSW 2290

Items Ineligible for Returns

Ineligible items include:. - Items that are marked 'discontinued' or 'while supplies last'. - Embroidered or Screen Printed items. - Custom-made items (including scrub tops and hats). - Items that have undergone alterations of any kind. - Any items t

Can I return something if I've removed the tags?

Generally, items with tags removed are not eligible to be returned or exchanged. Please ensure you are happy with the fit and feel of your scrubs before removing the tags.

What if the item I want to swap to is out of stock?

If the item you require is out of stock when your return arrives to us, our team will place it on backorder and contact you to let you know of any wait times. From here, you are welcome to request a different item or a refund. If you need your exchan

Can you send my new items before receiving my old items?

We are unable to send out your new items until we receive and process your old items. If you require an exchange quickly, you are welcome to purchase the new items, and send back your old items for a refund.

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