If you have tracked your order with Australia Post and it seems to be significantly delayed, the fastest way to get information is to launch an enquiry with Australia Post. You can do this by following the prompts on the tracking page. If you are hav
If Australia Post deems your parcel as 'lost', please contact us so we can follow this up with them. If you added shipping insurance to your order, you will either be reimbursed or have your order replaced at no cost. If not, we will assess the situa
Please check your item thoroughly upon receiving it. If there are any faults, the item can be returned to us to be assessed by our returns department. If the item is found to be faulty, you will be supplied with a new or repaired item in accordance w
If you receive your order and would like to return it or exchange it for a different size or colour, we are happy to do this in most circumstances. Please see our Easy Returns & Exchanges page for a step-by-step guide. Please note that items that hav
There are a few reasons your discount code may not be working. 1. It could be expired. The majority of our discount codes are only valid for a limited time. Please ensure that the discount code you're using is still in-date. 2. It may have reached it
When you place an order in store or online, we will provide a printed paper copy of your tax invoice in your bag or parcel. Should you need an additional digital copy, you're more than welcome to email us at [email protected] to request one.